Customer Service

CONTACT US

Our Concierge Class Customer Care is here to help. We have several options to help you find the answer to your questions:


STOP BY AND VISIT

OUR FLAGSHIP STORE

161 King Street
Charleston, SC
(843) 793 1959

DIRECTIONS

CORPORATE OFFICES

201 Riverplace, Suite 301
Greenville, SC
(866) 632 OOBE

DIRECTIONS


SIZING INFORMATION

If you are unsure of your sizing, please take your measurements. Doing so will greatly reduce the guesswork - and the need to return something that doesn't fit! If you have any questions regarding fit, sizes, or taking your measurements, please call us toll-free at 1.877.304.6623.

Size Chart

  Small Medium Large X-Large XX-Large
Neck 14-14½" 15-15½" 16-16½" 17-17½" 18-18½"
Chest 36-38" 39-40" 42-44" 46-48" 50-52"
Sleeve 32-33" 33-34" 34-35" 35-36" 36-37"
Waist 28-30" 32-34" 36-38" 40-42" 44-46"

Sizing Tips

FIT: Most of our items are made with a contemporary fit, but not too slim.

BELTS: We recommend that you order the next even size up from your waist size.

Measuring

NECK: Measure around the middle of your neck at your Adam's apple. Allow room for your index finger to fit between the tape and your neck for a comfortable fit.

CHEST: With your arms at your side, measure around your upper body. Measure under your armpits and over the fullest part of your chest and shoulder blades.

SLEEVE: Measure from the center of the back of your neck to your wrist.

WAIST: Measure around your natural waistline at the height you normally wear your pant.


SHIPPING

Ground Shipping Rates

Orders up to $149.99 $9.95
Orders $150.00 and up Free

Expedited Shipping Rates

2nd Business Day Air $24.95
Next Business Day Air $34.95

EXPEDITED SHIPPING NOTICE: Orders must be submitted by 2pm EST Monday-Friday (excluding holidays) to guarantee same day shipping for all 2nd Day Air and Next Day Air orders. Expedited orders placed between 2PM EST Friday and Monday at 2PM EST will ship out on Monday.


RETURNS

Please review your order as soon as it arrives. In the event that you're not satisfied with your order, you may return your order for a full refund up to 60 days after the date of purchase.

Items must be unworn, unwashed, and unaltered in order to be returned. Please ensure all items are returned new and unused, in their original packaging, with all garment tags still attached.

Final Sale orders may not be returned.

Need to exchange for a different size? Place a new order for the desired size and use the portal below to generate a return label. You will be issued a full refund for the returned items and the prepaid return label is on us, just let us know you've already placed a new order.

Request a prepaid return label through the portal below. Please note: When using the pre-paid FedEx return label, a return shipping fee of $9.95 will be deducted from the refund amount.

 

 

Return using one of the options below:

  • Option 1 - Drop off at a FedEx Office, FedEx authorized ship center (FASC), or World Service Center
  • Option 2 - Go to fedex.com to request a pickup
  • Option 3 - Call 1.800.GoFedEx (1.800.463.3339) and say “Ground return pickup”

If you choose to ship via a different method, please send your return shipment to the following address:

OOBE BRAND, ATTN: Returns
2625 North Berkeley Lake Road, Suite 100
Duluth, GA 30096

Our team will take care of the rest. You will receive a confirmation email when your return has processed.


ORDERING OPTIONS

By phone at 1.877.304.6623.

On this website.

In person at our flagship store, located at 161 King Street, Charleston, SC.


CAREERS AT OOBE

Our company is made up of people who choose to believe and live by a set of values and practices – ones that allow us to do what we say we will do and connect with other people in a positive way. We don’t just look for someone to do a job, but rather someone who will be a faithful steward of what is entrusted to them.

We’re always looking for individuals who offer something new to our company and the people that we love and serve each day. If you’re interested in joining the OOBE or OOBE BRAND family, just click the link below to say hello and tell us a little more about yourself.




PRICE ADJUSTMENT POLICY

At OOBE BRAND, it is our policy not to give price adjustments for items purchased prior to our Seasonal Sales. It is our belief that prior to the sale, customers are able to shop our full selection of product styles and sizes to ensure they are able to get the exact items they wish to purchase. At sale time there is no guarantee that all styles and sizes will be available or on sale.

MAILING LIST REMOVAL

If you wish to stop receiving the OOBE BRAND catalog, just let us know by emailing customercare@oobebrand.com or by calling us toll-free at 1.877.304.6623.