Customer Service
CONTACT US
Our Concierge Class Customer Care is here to help. We have several options to help you find the answer to your questions:
- Call a customer service representative toll free at 1.877.304.6623
- Email us at customercare@oobebrandclothing.com
When reaching out via email, please expect a response within 1-2 business days.
SIZING INFORMATION
If you are unsure of your sizing, please take your measurements. Doing so will greatly reduce the guesswork - and the need to return something that doesn't fit! If you have any questions regarding fit, sizes, or taking your measurements, please call us toll-free at 1.877.304.6623.
Size Chart
| Small | Medium | Large | X-Large | XX-Large | |
| Neck | 14-14½" | 15-15½" | 16-16½" | 17-17½" | 18-18½" |
| Chest | 36-38" | 39-40" | 42-44" | 46-48" | 50-52" |
| Sleeve | 32-33" | 33-34" | 34-35" | 35-36" | 36-37" |
| Waist | 28-30" | 32-34" | 36-38" | 40-42" | 44-46" |
Sizing Tips
FIT: Most of our items are made with a contemporary fit, but not too slim.
BELTS: We recommend that you order the next even size up from your waist size.
Measuring
NECK: Measure around the middle of your neck at your Adam's apple. Allow room for your index finger to fit between the tape and your neck for a comfortable fit.
CHEST: With your arms at your side, measure around your upper body. Measure under your armpits and over the fullest part of your chest and shoulder blades.
SLEEVE: Measure from the center of the back of your neck to your wrist.
WAIST: Measure around your natural waistline at the height you normally wear your pant.
SHIPPING
Standard Ground Shipping (2-6 Business Days)
|
Economy (ONLY for orders over $150) |
FREE |
|
Standard Shipping |
$14.00 |
Expedited Shipping
| 2nd Business Day Air | $24.95 |
| Next Business Day Air | $34.95 |
EXPEDITED SHIPPING NOTICE: Orders must be submitted by 1PM EST Monday-Friday (excluding holidays) to guarantee same day shipping for all 2nd Day Air and Next Day Air orders. Expedited orders placed between 1PM EST Friday and Monday at 1PM EST will ship out on Monday.
RETURNS
Please review your order as soon as it arrives. In the event that you're not satisfied with your order, you may return your order for a full refund up to 30 days after the date of purchase.
Items must be unworn, unwashed, and unaltered in order to be returned. Please ensure all items are returned new and unused, in their original packaging, with all garment tags still attached.
Final Sale orders may not be returned.
Need to exchange for a different size? Place a new order for the desired size and use the portal below to generate a return label. You will be issued a full refund for the returned items and the prepaid return label is on us, just let us know you've already placed a new order.
Request a prepaid return label through the portal below. Please note: When using the pre-paid return label (received with your order or created via the portal), a return shipping fee of $9.95 will be deducted from the refund amount.
Returning or exchanging a gift
If you are returning a gift without the original packing slip, please include the name and address of the person who purchased the merchandise so we may be able to locate the original order. Purchaser will not be notified of return unless you request they receive the refund. Gift recipients will receive a non-refundable gift certificate.
Please apply the label to your return package, and drop off at any authorized FedEx location.
If you choose to ship via a different method, please send your return shipment to the following address:
OOBE BRAND, ATTN: Returns
2625 North Berkeley Lake Road, Suite 100
Duluth, GA 30096
Our team will take care of the rest. You will receive a confirmation email when your return has processed.
CAREERS AT OOBE
Our company is made up of people who choose to believe and live by a set of values and practices – ones that allow us to do what we say we will do and connect with other people in a positive way. We don’t just look for someone to do a job, but rather someone who will be a faithful steward of what is entrusted to them.
We’re always looking for individuals who offer something new to our company and the people that we love and serve each day. If you’re interested in joining the OOBE or OOBE BRAND family, just click the link below to say hello and tell us a little more about yourself.
PRICE ADJUSTMENT POLICY
At OOBE BRAND, it is our policy not to give price adjustments for items purchased prior to our Seasonal Sales. It is our belief that prior to the sale, customers are able to shop our full selection of product styles and sizes to ensure they are able to get the exact items they wish to purchase. At sale time there is no guarantee that all styles and sizes will be available or on sale.
MAILING LIST REMOVAL
If you wish to stop receiving the OOBE BRAND catalog, just let us know by emailing customercare@oobebrandclothing.com or by calling us toll-free at 1.877.304.6623.
